AI Humans Provides Real World Training with Virtual Human AI

Be it from a learner’s perspective or a trainer’s, we all know that the most effective type of training is one that is engaging. To make a session engaging it needs to be practice-based and interactive, especially when it comes to learning and developing soft skills. Soft skills are an integral part of our day to day functioning but ironically enough, there is no specific course that teaches and trains to perfect them. At least not until now. Realizing the significance of soft skills in professional settings, AI Humans, a SaaS-based AI authoring platform, has come up with training modules that help professionals practice and develop a range of soft skills in a wide variety of real-world scenarios.

What is AI Humans?

AI-Humans is an advanced AI-driven platform that leverages technologies like large language model, natural language processing, machine learning, speech recognitions and deep data analysis to empower virtual humans to engage in life-like seamless interactions. A typical virtual human AI driven scenario on the platform consists of a virtual character who could be a client, an employee, a customer, a guest etc. These characters are placed in a virtual environment of a specific industry and the user is a professional related to that industry. The role of the user is to listen to the character, understand their problems or predicament and, very professionally, help resolve their issues. In order to arrive at a resolution, the user must demonstrate a fine blend of soft skills required in that moment, could be empathy, problem-solving, critical thinking, active listening, patience, emotional intelligence, etc.

Take for example a guest at a hotel, who checks in to spend a comfortable night after a long day of travelling and meetings but is instead met by bedbugs. As a restaurant manager, how does one handle this case? It can be embarrassing, and at the same time a big blow to the reputation of the hotel. Damage control measures be put in place and immediate help and assistance provided to the guest. This requires the professional to be a quick thinker, a problem-solver, an active and patient listener with a sense of empathy and emotional intelligence. All the skills do not come overnight. They need to be developed, and a virtual human AI powered content can be an effective way to do so. This is merely one example which belongs to the hospitality industry. The AI Humans portal, at the moment, boasts of multiple scenarios in multiple categories. There is banking, insurance, human resources, hospitality, retail, restaurants, to name a few. There are many more coming up as soft skills training is a must to perform efficiently in a professional arena. These are off-the-shelf solutions, but similar cases can be created by trainers which can be customized to their needs.

What is special about AI Humans?

What makes AI Humans special is that it is amazingly easy for trainers to create courses and equally easy for learners to access them. With this no-code authoring tool, a trainer need not wait for designers and developers to build the cases. Once the script is ready, the details need to be fed into the platform, environments and characters selected from the library and with the click of a button, the case is ready. No, no technical knowledge is required to create courses on this platform.

• Every case has a unique link. When shared with learners, the cases can be experienced anytime from anywhere. They are highly scalable and can be used to train a large number of learners at one given time.
• Practicing skills with virtual humans has its own set of benefits. For one, they are always available. Learners can practice at a time and location suitable to them. Secondly, they are virtual which means that they are non-judgmental.
• The benefits do not stop here. Every session contains a session-end debriefing, an AI-powered detailed analysis of the user’s performance. This feedback is based on customizable rubrics set by the trainer for the case. Every case can be assigned its one set of rubrics, suitable to the case. This instant feedback is unique for every user and makes it possible for learners to immediately spot their shortcomings and work upon them. Trainers get access to conversation logs to view and analyze user performance.

Being LMS compatible, learner progress can be easily tracked.

Be it off the shelf cases or custom created ones by trainers, every case on the AI Humans platform is highly interactive, engaging, easy to access and scalable, making for an excellent place to develop and practice soft skills for improved professional performance.