Workplace softskills can be broadly categorized as technical skills and soft skills. The former can be learned, practiced and developed as part of academic and vocational curriculum. A certificate can be obtained to endorse the learnings, making an individual suitable for a specific role. Soft skills, on the other hand, cannot be acquired as part of an educational program. These need to be observed, adopted and implemented in real life. While they do not test the ability of an individual, they have an important bearing on a person's attitude towards work. So how does one develop fine soft skills?
Though everyone is not born with soft skills, the good news is that these skills can be adopted through observation and practice. One very fine way of refining these skills is with the help of conversational AI. Realistic virtual scenarios with AI-powered virtual characters prove to be training grounds for workplace softskills. Virtual humans serve as training aides in the form of trainers and fellow trainees. A scenario like interacting with a potential customer at a retail store can help develop skills like clear communication, patience, negotiation, persuasion, and active listening. When it comes to interrogating a suspect, skills like questioning techniques can be developed through interaction with a virtual character acting as a suspect. Similarly various other industries like banking, insurance, hospitality, real estate, human resources, to name a few can benefit with the use of conversational AI as part of their softskills in workplace training programs.
AI-Humans is a platform that offers various training solutions for a range of industries that help users practice their workplace soft skills in a range of scenarios. What's more, these scenarios are fully customizable to suit the needs of individual organizations. Trainers can design and create learning modules specific to their requirements and offer employees quality training material to enhance their skills and performance.
AI-Humans is a platform that offers various training solutions for a range of industries that help users practice their workplace soft skills in a range of scenarios. What's more, these scenarios are fully customizable to suit the needs of individual organizations. Trainers can design and create learning modules specific to their requirements and offer employees quality training material to enhance their skills and performance.
0 Comments